1.We will supply all free shipping for the orders of which the total amount is more than 100$. You can save more than 15%-20% for each order from free shipping service. Wholesale orders are welcomed.
2. We’re dedicated to delivering your purchase as quickly and affordably as possible. You’ll receive an email confirmation and then a follow-up email once your purchase is confirmed and ready for shipment.
3.We offer a safe delivery and pickup options, we use the door to door delivery service. We only write “sample” or “dietary supplement” on the label of package.
4.EMS package and USPS is our primary shipping carrier, and we use several different LTL freight carriers depending on the location of final shipment destination.
5.General Shipping Terms
Delivery Times: Orders for in-stock items will ship in 24-48 hours once an order is approved during normal business hours Monday – Friday. Backorders typically ship within three business days depending on supplier availability. In-transit times will vary based on the zone the package is being delivered.
6. Incorrect “Ship To” Address
We would not send out your orders to any of the address other than your billing address. In the event, you provide an incorrect “Ship To” address on your order, which requires a later correction there will be a $45 address change fee assessed to your payment method. You must pay this amount in advance of any changes to your correct delivery address.
30 Day Guarantee: Return any item for any reason within 30 days for a refund. We gurantee that all the items will be received.
Need To Return An Item
Note: If you need a refund after receiving the goods, the total amount of the refund should be deducted the freight of $20.
Contact our after sale service for Return Authorization Number and further instruction.Customers should get the Return Authorization Number before sending the product back.We would not process any refund or replacement without a Return Authorization Number.
Note: Customers is responsible for the restocking fee and return shipping.
1. Write the Return Authorization Number/Order Number on the outside of the package.
2. Send the item back to the address as specified.
On the rare chance that an item you ordered arrived damaged or wrong items, please keep all the packing materials as you received them, and then please call our Customer Care Team within 2 business days. It may also be helpful to take a few pictures of the package or the item so that we can see exactly what happened and email to firstname.lastname@example.org. The Packaging Group will arrange for a replacement to be sent to you after we receive your original damaged item.